FAQ
General Questions
What products do you offer?
Are your products handmade or mass-produced?
Our products are made in small batches using traditional fermentation techniques to ensure the best quality and authentic flavors. We do not add preservatives or additives.
Do you use organic ingredients?
Yes! We prioritize organic and locally sourced ingredients whenever possible.
What differentiate SCOBUCHA from other fermented foods brands?
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SCOBY as a Base: Unlike other brands that might ferment vegetables or other foods directly, SCOBUCHA uses its raw kombucha SCOBY as the foundation for all its products.
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Unique Flavor: This SCOBY base is blended with a family recipe, creating a flavor profile that is exclusive to the SCOBUCHA brand.
- Enhanced Probiotics: By incorporating the kombucha culture, the products gain additional probiotic benefits on top of the natural fermentation of the other ingredients.
Ordering & Payment
How do I place an order?
Simply browse our online shop, add your favorite kimchi, kombucha, hot sauce, or soba noodles to your cart, pick the best subscription plan that suits your lifestyle, and proceed to checkout.
What payment methods do you accept?
Can I modify or cancel my order after placing it?
Shipping & Delivery
Do you ship nationwide?
Yes! We offer shipping across South Florida [33312, 33027, 33026, 33024, 33020, 33019, 33314, 33315, 33316, 33317, 33325, 33004, 33023, 33024, 33025, 33028, 33027, 33029, 33009, 33317, 33324, 33325, 33328, 33313, 33322, 33323, 33326, 33351, 33180, 33160, 33162, 33054, 33056, 33012, 33013, 33015, 33016, 33014, 33018, 33060, 33062, 33064, 33441, 33442, 33065, 33067, 33071, 33431, 33432, 33433,
]. Due to the perishable nature of kimchi and kombucha, we use express shipping to ensure freshness.
How long does delivery take?
Standard shipping takes 3-5 business days, while expedited shipping is available at checkout.
Do you offer local delivery or pickup?
Yes! We provide local delivery and pickup options from our booth at Yellow Green Farmers Market on Saturdays and Sundays, from 10:00 AM ~ 5:30 PM. Proceed with the payment and add a note once place your order.
Shipping Processing Time
All Orders are processed within 1-4 business days and shipped on Mondays and Tuesdays. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we’ll be contacting you.
Storage & Shelf Life
How should I store my kimchi and kombucha?
Store kimchi and kombucha in the refrigerator to maintain freshness and slow down fermentation. Keep kombucha bottles upright to prevent leaks.
How long does kimchi last?
Properly stored kimchi can last several months in the fridge. It continues to ferment over time, developing a deeper, tangier flavor. Our average shelf life are 3 months after production. Learn more about our kimchi.
Does kombucha need to be refrigerated?
What is the shelf life of your kimchi hot sauce and soba noodles?
Our Kimchi Hot Sauce is shelf-stable but should be refrigerated after opening. The Soba Noodles come ready to consume and is recommended to consume within 10 days after purchased. The noodles are made weekly and sold throughout the farmers market or Pop-up Events.
Returns & Refunds
Do you accept returns?
What if my kombucha or kimchi leaks during shipping?
Subscriptions & Discounts
Do you offer a subscription service?
Yes! Subscribe to receive fresh kimchi, kombucha, or soba noodles weekly or monthly at a discounted rate. You can modify or cancel your subscription anytime.
Do you offer discounts or a loyalty program?
Product Information & Dietary Concerns
Are your kimchi and kombucha vegan?
Scobucha Kimchi is 100% vegan, and our kombucha is also vegan and made with majority organic and local source ingredients, no preservative or additives.
Is your soba gluten-free?
Do your products contain preservatives?
No! All our products are free from artificial preservatives, additives, or chemicals. We believe in natural fermentation and clean ingredients.
Customer Support
How can I contact customer service?
Reach out via email, live chat, or phone. Our team is available [10am to 5pm].
Do you offer wholesale or bulk orders?
Yes! We provide wholesale pricing for businesses, restaurants, and bulk buyers. Contact us for details.