General Questions
What products do you offer?
Are your products handmade or mass-produced?
Our products are made in small batches using traditional fermentation techniques to ensure the best quality and authentic flavors. We do not preservatives, neither additive.
Do you use organic ingredients?
Ordering & Payment
How do I place an order?
What payment methods do you accept?
Can I modify or cancel my order after placing it?
Shipping & Delivery
Do you ship nationwide?
How long does delivery take?
Standard shipping takes 3-5 business days, while expedited shipping is available at checkout.
Do you offer local delivery or pickup?
Yes! We provide local delivery and pickup options at Yellow Green Farmers Market on Saturdays and Sundays, from 10:00 AM ~ 5:30 PM. Proceed with the payment and add a note once place your order.
Shipping Processing Time
All Orders are processed within 1-4 business days and shipped on Mondays and Tuesdays. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we’ll be contacting you.
Storage & Shelf Life
How should I store my kimchi and kombucha?
Store kimchi and kombucha in the refrigerator to maintain freshness and slow down fermentation. Keep kombucha bottles upright to prevent leaks.
How long does kimchi last?
Does kombucha need to be refrigerated?
What is the shelf life of your kimchi hot sauce and soba noodles?
Returns & Refunds
Do you accept returns?
What if my kombucha or kimchi leaks during shipping?
Subscriptions & Discounts
Do you offer a subscription service?
Yes! Subscribe to receive fresh kimchi, kombucha, or soba noodles weekly or monthly at a discounted rate. You can modify or cancel your subscription anytime.
Do you offer discounts or a loyalty program?
Product Information & Dietary Concerns
Are your kimchi and kombucha vegan?
Scobucha Kimchi is 100% vegan, and our kombucha is also vegan and made with majority organic and local source ingredients, no preservative neither additives.
Is your soba gluten-free?
Do your products contain preservatives?
No! All our products are free from artificial preservatives, additives, and chemicals. We believe in natural fermentation and clean ingredients.